At The Knight Shop, we want you to feel completely confident in your purchase. We carefully select every product for its quality, value, and authenticity, and we understand that occasionally an item may need to be returned or exchanged.

Our returns process is designed to be simple, fair, and hassle-free.

If you wish to return an item, please contact our customer service team within 14 days of receiving your order.

📞 +44 (0)1492 541300

📧 [email protected]

Once your return has been authorised, you may either:

• Return the item to us using a tracked or signed-for postal service (recommended for your protection), or

• Arrange a courier collection through us (charges may apply)

Please complete and include our Returns Form with your parcel.

Right click on the image below and "Save image as" to print this form off at home.

Once your return has been received and inspected by our warehouse team, refunds will be processed to the original payment method within 14 days.

If a returned item causes the remaining order value to fall below a promotional or free delivery threshold, the relevant discount or delivery charge may be deducted from the refund amount.

If an item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

Where a product is confirmed to be faulty or supplied incorrectly, we will arrange an appropriate replacement, exchange, repair, or refund, including any applicable return shipping costs.

The following items are not eligible for return unless faulty:

• Custom-made or personalised products
• Sharpened items or products modified at the customer’s request
• Special-order items sourced specifically for a customer
• Used or assembled products

This policy does not affect your statutory rights under UK consumer law.

Please note that products purchased directly from our shop or showroom are not covered by distance selling regulations and are considered final unless faulty.