Ordering from Outside the UK

Prefer to order by phone? Our experienced team are happy to help.

📞 +44 (0)1492 541300

Monday to Friday, 9:00am – 5:00pm (UK time)

Our website features real-time stock information so you can see product availability before placing an order.

If an item is temporarily unavailable, it may be placed on back order. In these circumstances, we will contact you with an estimated delivery date as soon as possible.

If your order contains multiple items, we will normally dispatch the order once all items are available. If a partial shipment is possible, we will contact you to discuss the available options.

Customers outside the UK do not pay UK VAT.

Depending on your country's regulations, your order may be subject to local taxes, VAT, customs duties, import fees, or customs clearance charges.

These charges are determined by your local customs authorities and are the responsibility of the recipient. If any fees are due, your courier will normally contact you before delivery to arrange payment.

International customers are considered the importer of record and are responsible for ensuring that products can be legally imported into their country.

Customs authorities may inspect parcels and occasionally request additional information before releasing goods for delivery.

All shipments are declared accurately and in accordance with international customs regulations. We are unable to alter declared values or mark orders as gifts.